Our Mission

At the Roanoke Rapids Sanitary District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.

COVID-19 Customer Assistance

Effective March 31, 2020, Executive Order (EO) 124 suspended RESIDENTIAL account disconnections for nonpayment for at least 60 days. RRSD will not impose new penalties for late payments or collect on penalties that were imposed on RESIDENTIAL accounts after March 31, 2020 for at least 60 days. RRSD will offer reasonable payment arrangements over at least a six (6) month period for any arrearages accumulated during the effective period of this EO or an extending EO. Accounts off for nonpayment prior to this EO should contact our office to re-establish service. Finally, no provision in this EO shall be construed as relieving a customer of their obligation to pay bills for receipt of services. Learn more here...

Coronavirus COVID-19 Update

Effective Thursday, March 26, our office lobby will be closed to the public. Our goal to ensure our staff and customers’ health and safety is of utmost concern. We offer many remote service options that can be found on this website. For now, our drive-thru and drop box will remain open. For more details, visit: [COVID-19 UPDATE]

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COVID-19 UPDATE

March 25, 2020

Effective Thursday, March 26, our office lobby will be closed to the public. However, our drive thru and drop box will remain open. We provide many remote payment options, free of charge through our website. If you feel you must visit our office, please expect longer wait times. Our number one goal is to ensure our staff and customers’ health and safety. To follow Federal and State guidance, we want to highlight several of the remote service options available to customers. Most common tasks can be completed either online or over the phone. Below are several remote options to consider:

  1. To pay your bill online, please click the green “BILL PAYMENT” button on our website at

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Coronavirus (COVID-19)

Coronavirus (COVID-19)

March 25, 2020

The health and safety of our customers and employees is our top priority.  Below are some resources where you can find factual information on Coronavirus causes and prevention measures. 

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