Our Mission

At the Roanoke Rapids Sanitary District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.

COVID-19 Customer Assistance and Payment Plans

Most provisions of Executive Order 142 (EO 142), an amended extension of Executive Order 124 (EO 124), expired July 29, 2020. As such, we will resume our normal disconnection policies after that date. Customers will, however, have until at least January 25, 2021, to pay off any arrearages accumulated from March 26, 2020 through July 29, 2020. All applicable customers will automatically receive six (6) equal monthly payment plan installments on their next six (6) monthly bills for any unpaid charges which had a due date of March 26, 2020 through July 29, 2020 along with their current usage charges. Customers who wish to have their COVID19 payment plan amended or are unable to meet the minimum payment requirement, please contact customer service at 252-537-9137 prior to your due date.

For more information about our COVID-19 response please visit the following links:
Utility Payment Plans for COVID-19 and RRSD EO124 Billing Memo

Coronavirus COVID-19 Update

Our office lobby is now back open. However, facial coverings will be required when entering the building. We strongly encourage everyone to practice social distancing while waiting in line. Our goal to ensure our staff and customers’ health and safety is of utmost concern. We offer many remote service options that can be found on this website. Our drive-thru and drop box options remain open also. For more details, visit: [COVID-19 UPDATE]

 

IMPORTANT:

Normal service disconnection policies for nonpayment are in full force. Services will be disconnected if total due is not paid within 10 calendar days after the due date.

*****NO FINAL NOTICE WILL BE SENT*****

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COVID-19 UPDATE

June 01, 2020

Our office lobby is now back open, in addition to the drive thru and payment drop box. We provide many remote payment options, free of charge through our website. If you feel you must visit our office, facial coverings are required to enter and please expect longer wait times. Our number one goal is to ensure our staff and customers’ health and safety. To follow Federal and State guidance, we want to highlight several of the remote service options available to customers. Most common tasks can be completed either online or over the phone. Below are several remote options to consider:

  1. To pay your bill online, please click the green “BILL PAYMENT” button on our website at

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Be prepared.

Be prepared.

September 01, 2020

September has arrived, and autumn is well on its way.

As the summer heat begins to fade, and the first hints of red and gold begin to appear, it’s a great time to relax and enjoy the mild weather. Next Monday, September 7, is Labor Day/ Labour Day, a day which honors the achievements of our workforce —a "yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our countr[ies].” Department of Labor.  
So, take a break, rest from your labor, and enjoy the respite. 

Then, after your rest, take advantage of this time to plan ahead. September is considered “National Preparedness Month” in the US: a month to get ready, to get prepared for harsher weather and conditions that will be coming, and a time to prepare for any emergencies that might arise.
So, use this September to make sure that you —and your home— are ready.

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