Our Mission

At the Roanoke Rapids Sanitary District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.

COVID-19 Customer Assistance and Payment Plans

Most provisions of Executive Order 142 (EO 142), an amended extension of Executive Order 124 (EO 124), expired July 29, 2020. As such, we will resume our normal disconnection policies after that date. Customers will, however, have until at least January 25, 2021, to pay off any arrearages accumulated from March 26, 2020 through July 29, 2020. All applicable customers will automatically receive six (6) equal monthly payment plan installments on their next six (6) monthly bills for any unpaid charges which had a due date of March 26, 2020 through July 29, 2020 along with their current usage charges. Customers who wish to have their COVID19 payment plan amended or are unable to meet the minimum payment requirement, please contact customer service at 252-537-9137 prior to your due date.

For more information about our COVID-19 response please visit the following links:
Utility Payment Plans for COVID-19 and RRSD EO124 Billing Memo

Coronavirus COVID-19 Update

Our office lobby is now back open. However, facial coverings will be required when entering the building. We strongly encourage everyone to practice social distancing while waiting in line. Our goal to ensure our staff and customers’ health and safety is of utmost concern. We offer many remote service options that can be found on this website. Our drive-thru and drop box options remain open also. For more details, visit: [COVID-19 UPDATE]

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COVID-19 UPDATE

June 01, 2020

Our office lobby is now back open, in addition to the drive thru and payment drop box. We provide many remote payment options, free of charge through our website. If you feel you must visit our office, facial coverings are required to enter and please expect longer wait times. Our number one goal is to ensure our staff and customers’ health and safety. To follow Federal and State guidance, we want to highlight several of the remote service options available to customers. Most common tasks can be completed either online or over the phone. Below are several remote options to consider:

  1. To pay your bill online, please click the green “BILL PAYMENT” button on our website at

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In the water . . . but out of harm's way

In the water . . . but out of harm's way

August 01, 2020

Swimming pools and beach vacations, waterskiing at the lake and rafting on the river, canoeing, kayaking, fishing, boating, wake boarding, tubing, jet skiing, snorkeling, sailing, surfing, and swimming - when it's summertime and the mercury is on the rise, there is nowhere we'd rather be than in the water! North America’s lakes, rivers, and seas are oases of beauty and respite from the summer sun, so it’s no surprise that swimming is summer’s number one pastime. But as you enjoy the season's final days, please make water safety your first priority. Swimming cools us off and keeps us fit, but it can also be dangerous. Drowning is the number one cause of unintentional death among children aged 1-4, and it's the number two cause of unintentional death among those aged 5-24. A moment of distraction can be fatal, so please take great care to keep yourself and your loved ones safe in the water.

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