At the Roanoke Rapids Sanitary District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
COVID-19 Customer Assistance and Payment Plans
Most provisions of Executive Order 142 (EO 142), an amended extension of Executive Order 124 (EO 124), expired July 29, 2020. As such, we will resume our normal disconnection policies after that date. Customers will, however, have until at least January 25, 2021, to pay off any arrearages accumulated from March 26, 2020 through July 29, 2020. All applicable customers will automatically receive six (6) equal monthly payment plan installments on their next six (6) monthly bills for any unpaid charges which had a due date of March 26, 2020 through July 29, 2020 along with their current usage charges. Customers who wish to have their COVID19 payment plan amended or are unable to meet the minimum payment requirement, please contact customer service at 252-537-9137 prior to your due date.
Coronavirus COVID-19 Update
Our office lobby is now back open. However, facial coverings will be required when entering the building. We strongly encourage everyone to practice social distancing while waiting in line. Our goal to ensure our staff and customers’ health and safety is of utmost concern. We offer many remote service options that can be found on this website. Our drive-thru and drop box options remain open also. For more details, visit: [COVID-19 UPDATE]
Normal service disconnection policies for nonpayment are in full force. Services will be disconnected if total due is not paid within 10 calendar days after the due date.
*****NO FINAL NOTICE WILL BE SENT*****